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Online social networking is booming

The number of people participating in online social networking is booming, a report has found.

There are currently 9.6 million people in the UK who belong to a social networking site and that number is forecast to nearly treble in the next five years, the report by Datamonitor revealed.

Although driven by the younger age groups, many older generations have now begun to be drawn in.

A report by Hitwise/Experian Integrated Marketing found that the role of social networks would be bigger than ever in 2008. It said that no business or government could afford to ignore the role these sites played in people’s lives.

Datamonitor’s consumer markets analyst and author of the report Matthew Taylor said: ‘Consumers are creating and joining existing social communities which, if harnessed correctly, can be an important marketing tool.’

The UK has the highest social networking membership in Europe and has been quick to embrace the technology. According to the report many start-up networks are only available in the English language.


Reputation of UK Brands Dramatically Affected by Phishing Attacks

London, 26 November 2007 - Cloudmark Inc., the global leader in carrier-grade messaging security, today announced the results of a survey conducted on its behalf by YouGov, which revealed that public confidence in consumer brands is dramatically affected by phishing attacks, with 42% of people surveyed feeling that their trust in a brand would be greatly reduced if they received a phishing email claiming to be from that company. The survey also showed that the majority of consumers feel that the responsibility for protection against phishing attacks lies with themselves, their service provider and the service provider that transported the phishing emails.

The survey revealed that:

  • 42% of respondents surveyed feel that the trust in a brand would be greatly reduced if they received a phishing email claiming to be sent by that brand.
  • 41% of those surveyed felt that their trust in a bank would be greatly reduced if they received a phishing email claiming to be from that company, compared to 40% who felt the same for an ISP, 36% for an online shopping site and 33% for a social networking site.
  • 26% of those surveyed feel that they are the party most responsible for protecting themselves from phishing attacks, with 23% believing their Internet Service Provider (ISP) or email service provider is the most responsible and 17% thinking that the sender’s ISP and email service provider holds the greatest responsibility.

Phishing is a highly sophisticated and well orchestrated form of crime. The gangs behind these attacks work to compromise financial information via e-mail scams and then propagate that information into a highly stratified and efficient economy, selling the data on to those who will profit from the accounts,” commented Neil Cook, UK technology chief at Cloudmark. “Earlier this year we conducted research into the effect that phishing has on the individual that found consumers were still extremely concerned about falling victim to such a scam. What is interesting to note from these results is that well-known brands are also suffering, with phishing attacks having a detrimental effect on their reputation. This knock-on effect will be particularly worrying for the banks, who rely on a high degree of trust with their customers.”

In addition to the YouGov survey, Cloudmark’s own research team today released results showing that Natwest Bank was the most phished brand in the UK during October 2007. The research was collected using Cloudmark’s user base, which consists of 260 million mailboxes. Cloudmark’s research also indicates that across Europe, the majority of unique phishing websites are created using the top level domain associated with the United Kingdom, .uk.

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